Support & FAQs

You decide what to share. The safest, most consistent way to provide clinical information is via Apple Health (HealthKit). Apple Health can include Clinical Health Records (e.g., labs, medications, immunizations, encounters). If you authorize access to any of these categories, they may be imported via HealthKit. This authorization is granular and specific — you decide exactly which categories to share, and you can revoke authorization at any time in the Health app (Profile → Apps → AskYourDoctor). Revoking or granting additional categories affects only future processing and does not undo processing already performed.

Identification: Records we receive through HealthKit are not identified to us — we do not receive your name, address, date of birth, medical record numbers, or similar direct identifiers. We receive only the record content and metadata you permit.

If something isn’t in Apple Health, you can also import PDFs or scan images with OCR. We always show you the extracted text before anything is shared so you can review, edit, or delete it, including removing any personally identifiable information (PII).

Short answer: YES — you stay in control. We only send the data you choose to share to our AI processor (OpenAI Business API) solely to generate the response — not to train models.

Details:

• On‑device by default: Your Apple Health data stays on your device. OCR runs on‑device. De‑identified clinical record content is sent only when you use Doc Questions or Chat.
• Identification & uploads: Apple Health imports may include Clinical Health Records but are not identified to us (no name/DOB/MRN). For PDFs/Images, we attempt best‑effort de‑identification and always show the extracted text for your verification before sharing. Accuracy is not 100% — please review before sending.
• When you use AI features: The text you submit (which may include Clinical Health Records) is sent encrypted in transit to OpenAI only to produce the reply.
• No model training: OpenAI does not use API data to train its models by default. We do not opt in to training.
• Abuse‑monitoring logs: By default, OpenAI may retain limited abuse‑monitoring logs up to 30 days.
• No web search with clinical data: We do not use OpenAI Web Search with your Clinical Health Records or any clinical data.
• No long‑term storage by us: SimQuant LLC does not access, receive, or store your Clinical Health Records or uploads. The app communicates directly with OpenAI (no SimQuant proxy/servers).

Anything you upload, import, or type while using AI features can include clinical content such as symptoms, diagnoses, medications, allergies, labs, vitals, clinician notes, and dates of service. Share only what you are comfortable sharing; you can always choose not to use AI features.

Preferred import method (HealthKit): If you use Add Data → Import Health Data, the categories you authorize (e.g., labs, meds, immunizations, encounters) may be imported. Authorization is granular and specific, and you can revoke at any time in the Health app. Revocation or new grants affect only future processing and do not undo processing already performed. Records we receive via HealthKit are not identified to us (no direct identifiers like name/DOB/MRN).

Other import methods: If you import a PDF or picture, we process it on‑device and attempt to remove any PII. This is not always 100% accurate. You will be shown the extracted text before sharing so you can edit or remove any remaining PII.

No. Data sent via the OpenAI Business API is not used to train OpenAI models by default. We do not opt in to data sharing for training or service improvement.

The AskQuestions screen uses AI to analyze your shared health data and generates discussion topics categorized by priority: "Next Visit", "Routine Follow-up", and "General Discussion". Each topic includes a suggested question based on your lab results, vital signs, or other health data to help you prepare for a focused conversation with your healthcare provider. These suggestions are educational only and not intended as medical advice or diagnosis.

The Chat feature provides a secure, text-based conversational interface with OpenAI's AI, contextualized by your shared health data. You can ask questions about your health, wellness, symptoms, medical history, and concerns. The AI responds intelligently and personally, drawing upon your specific vitals, health records, nutrition data, and other imported information to provide relevant and personalized insights.
Clinical Records reminder: Anything you type or upload in Chat is sent to OpenAI to generate the response; it is not used to train models, and by default certain abuse‑monitoring logs may be retained up to 30 days.

Privacy warning: Never type any personally identifiable information (PII) in Chat (e.g., your full name, address, phone, email, date of birth, member/claim IDs, or medical record numbers). Chat messages are sent to OpenAI only to generate a reply. SimQuant LLC does not have the ability to automatically detect or redact PII in Chat. You are responsible for reviewing what you share and should remove any PII before sending. You can choose to deny sharing Clinical Health Records for AI features; non‑AI features remain available.

Educational use only: These scores are for personal insight and goal tracking—not medical diagnosis or treatment advice.

The Dashboard provides a real-time overview of your health across four areas: Stress Management, Fitness Level, Daily Health, and Energy Balance. Each score is normalized on a 0–1 scale (higher generally indicates better performance for educational purposes). Scores are calculated from your Apple HealthKit data with personalized targets based on your age and biological sex.

Your Stress Management score gauges your physiological stress and recovery by evaluating how well your autonomic nervous system is balanced. A higher score indicates better recovery and resilience. It combines:

• Heart Rate Variability (HRV): This is a primary indicator. HRV measures the variation in time between each heartbeat. A higher HRV (specifically, the RMSSD or SDNN measurement in milliseconds) is generally better as it reflects a dominant parasympathetic ('rest and digest') nervous system state. According to Harvard Medical School, a higher HRV is associated with better health and fitness. Normal ranges vary greatly by age, but a range of 50-100 ms is common for healthy young adults, decreasing with age.
• Resting Heart Rate (RHR): A lower RHR (typically 60-100 bpm for adults, per the American Heart Association) often indicates a more efficient heart and better cardiovascular fitness, which contributes to better stress resilience.
• Sleep Hours: Adequate sleep is crucial for nervous system recovery. The CDC recommends 7 or more hours per night for adults.
• Oxygen Saturation (SpO₂): Normal levels (95-100%) indicate good respiratory and circulatory function, which supports stress recovery.

These factors are weighted to provide a composite score, with higher HRV, lower RHR, and sufficient sleep being the most significant contributors.

Your Fitness Level score reflects your cardiovascular fitness and aerobic endurance. It's primarily based on:

• VO₂ Max: This is the maximum amount of oxygen your body can utilize during intense exercise, measured in ml/kg/min. It is widely considered the gold standard for measuring cardiorespiratory fitness. A higher VO₂ Max is better. According to the Cleveland Clinic, 'good' levels vary significantly with age and gender. For example, a good range for a 30-year-old male is 49-56, while for a 30-year-old female it's 45-52.
• Resting Heart Rate (RHR): A lower RHR generally signifies a more efficient heart and better fitness.
• Heart Rate Recovery (HRR): This measures how quickly your heart rate drops after exercise (e.g., the decrease in 1 minute). A faster drop is a sign of a well-conditioned heart. National Library of Medicine (NIH).

These metrics are normalized for your age and sex, and combined to give you a comprehensive fitness score.

The Daily Health score provides a holistic snapshot of your day-to-day physical well-being. It considers a blend of activity and stable vital signs, indicating a healthy and active day. It considers:

• Steps & Active Energy: Your daily step count and calories burned through activity are fundamental indicators of an active lifestyle, recommended by sources like the World Health Organization.
• Stable Vitals: Consistent and normal resting heart rate, respiratory rate, and oxygen saturation throughout the day contribute to a higher score, as they reflect baseline physiological stability.

Your Energy Balance score provides insight into the relationship between your energy intake (calories consumed) and energy expenditure (calories burned).

• Dietary Energy Consumed: Calories from your food and drink logs in HealthKit.
• Total Daily Energy Expenditure (TDEE): This is an estimate of the total calories your body burns. It's calculated by adding your Basal Metabolic Rate (BMR) and your Active Energy Burned. BMR is the energy your body needs at rest and is estimated using standard formulas like the Mifflin-St Jeor equation, which uses your weight, height, age, and sex. You can learn more about these calculations from reputable sources like the National Library of Medicine (NIH).

The score reflects your calorie deficit, surplus, or maintenance. A 'good' score indicates a balance appropriate for your goals (e.g., slight deficit for weight loss, neutral for maintenance).

For privacy, imported/shared data used for AI features is held in memory only while the app runs and is not persisted by the app. When the app is closed, restarted, or terminated by the system, this transient data is cleared. To use AI features again, re‑import or share the data.

Yes. You can use Dashboard and Symptoms without sharing data with third parties. Data shown or stored in Dashboard or Symptoms remains in Apple HealthKit on your device.

Using Doc Questions and Chat can send Clinical Health Records to our third‑party AI processor (OpenAI) only when you choose to share. We make best effort to redact any PII from PDFs/Images, and you can verify/edit in Shared Data before sending. You can also choose to deny sharing Clinical Health Records in the consent prompt; non‑AI features remain available.